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Shipping and Returns

Returns

ALL TROPHY ROOM EXCLUSIVE ITEMS ARE FINAL SALE. ONCE AN ORDER IS PLACED FOR THESE ITEMS, THIS SALE IS FINAL AND CANNOT BE CANCELLED OR ALTERED. NO EXCEPTIONS.

All orders confirmed before 12 Noon EST will be processed the same day and picked up for delivery. Any confirmed orders received at or later than 12:01PM EST will begin processing but cannot be guaranteed for same day pick up. In that scenario, it is likely that your order will be picked up for delivery the following day. Please allow 1-3 business days days after receiving your order confirmation email for tracking information to update. 

Shipping 

All confirmed orders will ship via FedEx Ground. There will be no signature delivery required unless the customer requests that we do so. TROPHY ROOM will not be responsible for any lost/stolen packages, especially packages that read 'Delivered' in Fed Ex's system. If you would prefer there be a signature required for delivery, please request so in the notes during your checkout. 

All orders are required to have a signature upon delivery.

Pick-Up In-Store Orders

Customers are required to pay online before picking up an order in-store. Customers are required to wait until after 3:00 PM EST to pick up in-store. If the item is not picked up by close of business on the same day it's refunded and restocked.

Proxy Orders

Any Orders purchased via WebProxy or any other Bot will be refunded the full prices and the item will be restocked on any exclusive footwear launches. 

Please do not send your purchase back to the manufacturer.

Restocking Fee

All orders returned/exchanged will be subject to a 23% total cost, non-refundable restocking fee. NO EXCEPTIONS

Rejected / Failed Delivery Attempts

In the event that a customer who purchased a final sale item rejects the attempted order delivery or for whatever reason we are unable to deliver the order to the customer provided address, the customer will be charged a 23% restocking fee plus any additional incurred costs (i.e. shipping, labor, etc.) 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at WebOrders@TrophyRoomStore.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email and reference your order number # in the subject line at Contact@TrophyRoomStore.com and send your item to: 1668 E Buena Vista Dr. #1K Lake Buena Vista, FL. 32830.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 

1668 E Buena Vista Dr. #1K Lake Buena Vista, FL. 32830.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping costs are calculated based on the contents of your order and the location of the shipment. Shipping charges can only be provided once you begin the checkout process. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.